GIAM - IAM Integration Specialist

Description : GIAM - IAM Integration Specialist. Company : JPMorgan Chase Bank, N.A.. Location : Buenos Aires, Buenos Aires

The Identity and Access Management product adoption team serves as front-line support for software engineers and other technologists by means of training, product selection, solutions engineering and onboarding consultation. User onboarding to our products is the consumer's initial experience with our brand, product, and people. It spans from the moment someone is interested in our product, until the moment they realize how our product is going to improve their access management risks. The goal of user onboarding is to help users find the product's core value and benefit from it regularly. A successful integration specialist will transform into a subject matter expert with broad knowledge of the products' capabilities and be able to provide recommendations on how the capabilities/functionalities should be applied to the consuming application's access management architecture. A successful specialist focuses on providing first class user experience with precise guidance and educating the consumer with relevant and timely support. You will be a vital connection and orchestration point for a variety of technical resources. The customer's success in adopting our products effectively and efficiently is the ultimate metric in your success.


  • Consult with application development teams to ensure the correct product is adopted for standardized or specific use cases, which may include assisting with designing solutions architecture to adopt the latest best practices and patterns
  • Manage multiple initiatives and related activities concurrently, which may include end-to-end whiteglove service to fully onboard applications/users/accounts to GIAM products
  • Answer general inquiries regarding product selection, solutions engineering and onboarding processes
  • Work with project, engineering and product managers to drive technical requirements in products
  • Create easy to consume customer facing technical documentation to instruct technical resources


  • Minimum of 5 years in information security and/or software development experience, with 3 years focused in Identity and Access Management (IAM)
  • Strong working knowledge of Active Directory, Kerberos, XACML, LDAP, OAUTH 2.0, OpenID Connect, 2FA/MFA
  • Comprehension of RESTful APIs, HTTP, and web APIs
  • Some programming and scripting experience in C#, C++. Java, Python, BASH, Go, or similar
  • Customer obsession mindset - Excellent client interfacing skills; strong verbal and written communication skills; Collaboration with customers and internal SMEs to solve customer problems with precision and urgency
  • Strong working knowledge of IAM technology
  • Growth mindset - Personal passion for security and cutting edge security concepts. Experience and passion for learning (technical and professional skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others' benefit required
  • Ability to listen for nuances, dig into details in order to understand systems deeply, and articulate technical details and risks to customers
  • Excellent communication and organizational skills
  • Ability to work independently and in team settings of various sizes and locations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.